Delivery
Please note that at this time we can only accept orders paid in sterling for delivery to the UK Mainland.
- Delivery of the products shall be made by the Seller or his agent. Delivery within mainland England is free of charge.
- Normal delivery times are Monday to Friday between 8.00am and 6.00pm excluding public holidays.
Deliveries at other times are possible by prior arrangement but can incur a surcharge.
- Any damages, shortages or discrepancies must be notified in writing to our customer services department within 48 hrs.
- The Seller shall not be liable for any delay in delivery howsoever caused.
- Unless agreed by the Seller, where an order contains more than one item all items will be delivered at the same time once all items are available.
- Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.
- An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. All cancellations must be confirmed in writing by letter, fax or e-mail.
- If the Buyer wishes to cancel their purchase for any reason they must do so, in writing by fax, e-mail or letter. Orders cancelled once received into our warehouse will incur a 10% re-stocking charge. Orders cancelled within 7 working days of delivery, must be returned to us in the same condition they were at the time of delivery and in their original packaging at the Buyers expense alternatively bubinga ltd. can arrange collection at the cost levied by the carrier. Any monies which have been paid will be refunded within 30 days less the cost of the collection fee and 10% re-stocking charge provided that the Seller receives the goods in the same condition they were at the time of delivery and in their original packaging. Items which are not adequately packaged at the time of collection will not be collected and a charge levied by the carrier to cover the cost of a failed collection.
- Upon delivery an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.
Once a delivery date has been set please ensure that someone will be there to receive the goods.
We will send you an email confirming your delivery date.
Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt.
If you have any comments or queries about any of our products don't hesitate to contact us:
Sales office: 01252 781144
email: sales@bubinga.co.uk
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